Please allow up to 7 business days from the day placing your order for the item to be shipped. In most cases, items are shipped that day if ordered before 2pm, however for some products, we do need a little longer to get out the door, therefore we say up to 7 business days to manage your expectations.
Depending where you live, the shipping times range based off the carrier and your location.
We try and get your order out of our warehouse as soon as possible, however sometimes the carrier can take a few days longer than expected.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within three working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@thebarebonescompany and send your item to:
For USA Returns
The Bare Bones Company
1300 Rosa Parks Blvd, Detroit, MI 48216, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You can cancel your order within two working days of your original order.